Please, submit any question you may have to the customer service portal, our support team will check your message and forward it to the best person to help. We'll get back to you within one to two business days.
As a friendly reminder, questions submitted on either Friday evening, Saturday, or Sunday will not be reviewed until the next business day.
Rhett & Link
PO Box 6578
We accept returns on new and unused items. If you received the wrong item or a defective product, we will send a replacement item free of charge.
Returns (free of defect/error):
*you are welcome to return your new, unworn/unwashed item for a refund. Refunds will be made to the original method of payment, and do NOT include the original shipping charge. Your refund is not subject to processing fees on the customers behalf.
When purchasing a return label, please, ensure that there is tracking included. Mythical is not responsible for any items that are lost in transit returning to our warehouse.
*Please contact us should you want to process a return within 15 days upon receipt/confirmation of delivery of the order. Returns beyond 15 days of receipt will not be accepted.
Returns are accepted on international orders, but international customers are responsible for the cost of return freight.
I was so excited to get this sweater for my 5 pound chihuahua. Unfortunately, the sizing chart is just not quite right; the extra small is far too big for him, so much so that he trips over it as he walks. The chart said it was 10 inches long, but when I measured from the base of the hood to the end it is 12 inches. Cute, but unwearable.
I have a teacup Chihuahua and the XS ended up being massive on her. I have re-adjusted it myself by removing the centre panel underneath. Great design and the fabric is lovely too. Thank you.
My cat looks so cute in this hoodie. She absolutely hates it at the moment, but I think with time she will get used to it. I think it will definitely help in the winter. Thanks for creating such a wonderful product. It is a little big for how small the holes are though.
Complicated. You gotta pay for your own label & include instructions. This process needs to be refined.