Do you ship internationally?
    • Yes, we ship across the globe. International shipping rates are calculated upon checkout. Transit times vary depending on location. Typically between 7-21 days.
    • International customers are responsible for any additional import or customs fees that may be imposed. Shipping fees charged on behalf of the Mythical Store does not cover any possible import or customs fees. 
      How can I track my order?
        • Once your order ships you will be sent tracking information via email. 
          When will my order ship?
            • Orders are usually processed and shipped within 2-5 business days, unless otherwise stated in the product description. 
            • Unless otherwise noted, any order that includes a pre-order or backordered item will not ship until all items are available. 
              How long will my order take to arrive?
                • Orders are typically processed within 2 - 5 business days, unless otherwise stated in the product description. 
                • Once shipped, standard ship times for domestic orders can be anywhere from 2-7 business days, depending on location. Expedited shipping options are available upon checkout.
                • Expedited shipping options do not include processing time, so please be mindful that, when you select an expedited ship time, 2 - 5 business days for order processing will still be required in addition to the selected ship speed. 
                  Can I return or exchange my order?
                    • Yes, we accept returns on new and unused items. If you received the wrong item or a defective product, we will send a replacement item free of charge. Returns (free of defect/error) will be refunded the product price, minus the return shipping. Please note, original shipping charges are not refundable.
                    • Please, contact us below should you want to process a return within 30 days upon receipt of the order. Returns beyond 30 days of receipt will not be accepted.
                    • Returns are accepted on international orders, but international customers are responsible for the cost of return freight.
                    • Sale items are final purchase and cannot be returned. 
                      How can I cancel my order?
                        • We can only accept and process cancellation requests on pending orders that have yet to ship. If your order is still pending and you would like to cancel, simply contact us (form at the bottom of this page) with your order details and we’ll issue you a full refund.
                          How can I get in touch with you?
                            • Feel free to email us via our customer support portal at the bottom of this page. We’ll respond to your inquiry as soon as we can — typically within one to two business days. 
                            • As a friendly reminder, questions submitted on either Friday evening, Saturday, or Sunday will not be reviewed until the next business day.
                              Why can't I use multiple discount codes?
                              • Multiple discounts cannot be stacked at checkout. If items are already discounted, an additional discount cannot be applied to your order. 
                              • Mythical Society members cannot stack their monthly discount code with any other codes or promotions